Shipping policy

Shipping Policy

At Come & Choose, we aim to provide clear and transparent information about how your order is processed, fulfilled, and delivered.

Free Shipping

Come & Choose offers free standard shipping on all U.S. orders. There is no minimum purchase requirement for free standard shipping.

Order Fulfillment

Come & Choose works with third-party suppliers and fulfillment partners to provide the products offered through our store. Depending on the product, your order may be shipped directly to you by one of our fulfillment partners.

Because products may be fulfilled by different suppliers or fulfillment locations, items from the same order may occasionally arrive in separate packages or at different times.

Regardless of which fulfillment partner ships your order, Come & Choose remains your point of contact for questions regarding your purchase, delivery, returns, refunds, or other order-related concerns.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may occasionally be affected by:

  • Holidays
  • High-demand periods
  • Promotional events
  • Product availability
  • Fulfillment partner processing delays

Once your order has been processed and shipped, we will email tracking information when available.

Estimated Delivery Times

For U.S. orders, 

Total estimated delivery time, including processing and shipping, is typically 3–15 business days.

Some orders may arrive sooner. Actual delivery time may vary depending on the product, destination, fulfillment location, shipping carrier, and other circumstances outside our direct control.

Please note:

  • Delivery estimates are provided in good faith but are not guaranteed.
  • Carrier delays, weather conditions, holidays, customs processing when applicable, and other unforeseen circumstances may affect delivery times.
  • Orders containing multiple products may arrive in separate packages or on different delivery dates.

Shipping Locations

Come & Choose currently ships only to addresses within the United States. 

Products may be shipped from different fulfillment locations depending on product availability and the supplier responsible for fulfilling the order.

The shipping origin shown on a package may therefore differ from the Come & Choose business contact address.

Tracking Information

Tracking information is provided when available. After a tracking number is issued, it may take several days for the shipping carrier's tracking system to display updated information.

If your tracking information does not update immediately, please allow additional time for the carrier's system to refresh.

Product Availability

Product availability is based on information provided by our suppliers and fulfillment partners. Although we make reasonable efforts to keep product availability information current, an item may occasionally become unavailable after an order is placed.

If we are unable to fulfill an item in your order, Come & Choose will contact you and provide an appropriate resolution. This may include cancellation of the unavailable item and a refund to your original payment method.

Separate Shipments

If your order contains multiple products, those products may be fulfilled by different suppliers or fulfillment locations. As a result, your order may be divided into multiple shipments.

You will not be charged additional standard shipping fees when an order is divided into separate shipments.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your shipping address carefully before submitting your order.

Come & Choose is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, including:

  • Incorrect or incomplete street addresses
  • Incorrect apartment, suite, or unit numbers
  • Incorrect postal or ZIP codes
  • Failed delivery attempts resulting from incorrect customer-provided information

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information if the order has not already entered fulfillment or been shipped.

If an order is returned because of incorrect or incomplete address information, additional shipping charges may apply if you request reshipment.

Delivery Delays

While most orders are delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including carrier disruptions, severe weather, holidays, customs processing, or fulfillment partner delays.

If your order is significantly delayed beyond the expected delivery window, please contact us so we can review the available tracking and fulfillment information.

Lost Packages

If your package appears to be lost in transit, please contact Come & Choose so we can assist you.

We will review the available tracking information and, when appropriate, work with the applicable supplier, fulfillment partner, or shipping carrier to investigate the issue and determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible and provide your order details along with photos of the item and packaging when applicable.

Approved damaged, defective, or incorrect-item claims will be handled in accordance with our Refund Policy.

Returns and Refunds

Shipping-related returns, refunds, and replacement requests are subject to our applicable return and refund terms.

Please review our Refund Policy for complete information regarding eligibility, return conditions, damaged items, refunds, and cancellations.

Questions About Your Order

For questions regarding shipping, fulfillment, tracking, delivery, or your order, please contact:

Come & Choose
Email: contact@comeandchoose.com
WhatsApp: +1 (321) 366-0875