Refund policy

Refund & Return Policy

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 14 days of delivery and provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

Once reviewed, we may offer one of the following, depending on the situation:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags and packaging must be included.
  • The return request must be submitted within 14 days of delivery.

Once your return request is approved, we will provide return instructions.

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

After we receive and inspect the returned item, we will notify you of the approval status of your refund. Approved refunds will be issued to your original payment method within a reasonable processing time. to the nature of our fulfillment process, customers are generally not required to return products unless specifically instructed.

If a return is approved:

  • The item must be unused and in original condition
  • Customers may be responsible for return shipping costs unless the issue was caused by our error

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if they have been:

  • Worn
  • Washed
  • Altered
  • Damaged after delivery
  • Returned without original tags or hygienic liners (where applicable)

Non-Refundable Situations

Refunds or replacements may not be available for:

  • Incorrect size selection by the customer
  • Change of mind after shipment
  • Minor color differences caused by screen settings
  • Delays caused by customs or carriers
  • Incorrect shipping information provided by the customer
  • Packages marked as delivered by the carrier

Order Cancellations

Orders may only be canceled within 1 hours of purchase.

Once processing or shipment has started, cancellations may no longer be possible.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us:

📧 contact@comeandchoose.com

We are always happy to help and will do our best to resolve any concerns quickly and fairly. refunds and returns.