Refund policy

Refund and Return Policy

We want you to be satisfied with your purchase. If there is an issue with your order or you would like to request a return, please review the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, and hygienic liners, where applicable, must remain attached and intact.
  • The item must not have been altered or damaged after delivery.

Please contact us before returning an item. Once your return request is approved, we will provide return instructions. Do not send a product back without receiving return instructions from us first.

Damaged, Defective, or Incorrect Items

If you receive any of the following, please contact us within 14 days of delivery:

  • A damaged item
  • A defective product
  • An incorrect item

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging, if applicable

After reviewing your request, we may provide an appropriate resolution, which may include:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

If the issue was caused by our error, you will not be responsible for approved return shipping costs. Depending on the circumstances, we may determine that returning the affected product is not necessary. Please wait for our instructions before sending anything back.

Return Shipping

  • For standard returns, including returns due to a change of mind or incorrect size selection, the customer is responsible for return shipping costs.
  • Original shipping charges, if any, are generally non-refundable unless the return is the result of our error.

Incorrect Size or Change of Mind

Choosing the wrong size or changing your mind does not qualify an item as damaged, defective, or incorrect. However, eligible items may still be returned within our 30-day return period as long as they meet all return conditions.

  • Customers are responsible for return shipping costs in these situations.
  • We recommend reviewing the product description and size guide carefully before placing your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of items that have been:

  • Worn, washed, or altered
  • Damaged after delivery
  • Returned without original tags
  • Returned without hygienic liners where applicable
  • Used in a way that prevents the item from being resold in its original condition

Certain products may also be designated as final sale or non-returnable on the product page.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, refunds are processed within 10 business days and will be issued to your original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

If we determine that a physical return is not required, your refund or other approved resolution may be processed without receiving the item back.

Delivery Issues

Refunds or replacements may not be available when an issue results from:

  • Incorrect or incomplete shipping information provided by the customer
  • Delivery delays caused by the shipping carrier, customs, weather, or circumstances outside our reasonable control
  • A package marked as delivered by the carrier when there is no evidence of a fulfillment error on our part

If you experience a delivery problem, please contact us and we will review the available tracking and order information to determine what assistance may be available.

Order Cancellations

Orders may be canceled within 24 hour of purchase, provided processing has not already begun. Because orders

Contact Us

For questions about returns, refunds, damaged items, or your order, please contact:

Email: contact@comeandchoose.com
WhatsApp: +1 (321) 366-0875

Please include your order number and relevant details so we can assist you as quickly as possible. We will review your request and work to provide a fair resolution in accordance with this policy.