Shipping, Delivery & Refund Policy

Welcome to Come and Choose. We are committed to providing a smooth shopping experience and transparent policies for all customers. Please review the information below regarding shipping, delivery, returns, and refunds.

Shipping Policy

Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

  • Holidays
  • High-demand periods
  • Promotional events
  • Supplier restocking delays

Once your order has been processed and shipped, you will receive tracking information via email when available.

Delivery Times

Estimated shipping times vary depending on your location and the shipping method selected.

Estimated Delivery Timeframes

  • United States: 7–20 business days
  • Canada & Europe: 8–25 business days
  • Australia & New Zealand: 8–25 business days
  • International Orders: 10–30 business days

Please note:

  • Delivery estimates are not guaranteed.
  • Customs clearance, weather conditions, carrier delays, and holidays may affect delivery times.

Tracking Information

Tracking numbers are provided when available and may take several days to update after shipment.

If your tracking has not updated immediately, please allow additional time for the carrier system to refresh.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

  • Incorrect addresses
  • Incomplete addresses
  • Failed delivery attempts caused by customer error

If an order is returned due to incorrect address information, additional shipping fees may apply for reshipment.

Lost or Delayed Packages

If your package appears significantly delayed or lost in transit, please contact us at:
📧 contact@comeandchoose.com

We will work with the shipping provider to investigate the issue and determine an appropriate resolution.

Refund & Return Policy

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

Once reviewed, we may offer one of the following, depending on the situation:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags and packaging must be included.
  • The return request must be submitted within 14 days of delivery.

Once your return request is approved, we will provide return instructions.

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

After we receive and inspect the returned item, we will notify you of the approval status of your refund. Approved refunds will be issued to your original payment method within a reasonable processing time. to the nature of our fulfillment process, customers are generally not required to return products unless specifically instructed.

If a return is approved:

  • The item must be unused and in original condition
  • Customers may be responsible for return shipping costs unless the issue was caused by our error

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if they have been:

  • Worn
  • Washed
  • Altered
  • Damaged after delivery
  • Returned without original tags or hygienic liners (where applicable)

Non-Refundable Situations

Refunds or replacements may not be available for:

  • Incorrect size selection by the customer
  • Change of mind after shipment
  • Minor color differences caused by screen settings
  • Delays caused by customs or carriers
  • Incorrect shipping information provided by the customer
  • Packages marked as delivered by the carrier

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

Once processing or shipment has started, cancellations may no longer be possible.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us:

📧 contact@comeandchoose.com

We are always happy to help and will do our best to resolve any concerns quickly and fairly. refunds and returns.